Wellbeing Cloud
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Leicestershire and Rutland

Supporting your recovery every step of the way

Service FAQs

Here you can find the answers to some common questions about the services we provide.

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Will my work, family or neighbours find out I am using your service?

All of your information is kept safe, and not shared outside of our organisation without your explicit permission. Without that permission we are only obliged to share information with other professionals if there is a serious risk to you or to another person.

I’m not sure I have a problem –will l be wasting your time?

Our staff have a lot of experience supporting people to decide what changes they want to make. We work with some people for a long time others need only brief support. This is your recovery. It doesn’t matter what you are using. We will support you.

I know someone who has a problem – can I refer them?

It’s brilliant that you can see our service supporting the person – but they have to be aware of the referral, after all it is their recovery. You can accompany the person to support them attending. We understand that drugs and alcohol use can impact on friends and family too.

I’m really nervous about coming in.

You are not alone – lots of people feel nervous before their first visit. Our hubs offer a relaxed and informal way to see what we do, have a cup of tea, meet some staff and peer mentors.

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