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Leicester, Leicestershire and Rutland Crisis House

Supporting you every step of the way

Covid-19 update

Here you will find information and latest updates on our service operations, as well as the latest government and public health guidelines, links to self-help guides and support.

We are doing everything we can to minimise the spread of Coronavirus (Covid-19) while continuing to offer support.

All non-essential face to face support (groupwork, social activities, drop-ins etc) have been temporarily suspended however, we continue to provide 1-2-1s over the phone and we continue to accept new referrals.

Please don’t attend a hub if you have symptoms of COVID-19 (a new continuous cough OR a high temperature). Please phone us if you need assistance.

Opiate Substitute Therapy

  • Due to the need to promote social distancing and to ensure that pharmacy is supported, we are moving the majority of our prescribing to fortnightly pick up as a minimum. There may be exceptions to this where the balance of risk is needed to ensure that people are kept safe.
  • You should ensure that you store your medication in a safe place where other will not have access and we are providing safe storage boxes.
  • If you are self isolating because are displaying symptoms of Covid 19 and are not able to get you prescription collected then you should contact your local service for support.

Inpatient detox

We currently are still providing inpatient detox on a priority basis to individuals dependant on alcohol. This is to enable pressure on local NHS acute trust to be reduced and support the most vulnerable.

We recognise the feelings of anxiety, distress and concern many people may be experiencing in relation to the coronavirus (COVID-19). Here’s some points to consider:

Access good quality information

Get accurate information from credible sources: www.nhs.uk/conditions/coronavirus-covid-19/

This will also help you maintain perspective and feel more in control.

Follow official advice:

Stay at home to stop coronavirus spreading.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home


Self-isolate for 14 days if you or someone you live with have symptoms of COVID-19 (a new continuous cough OR a high temperature). This means:

If you are self-isolating, you must:

  • not leave your home for any reason, other than to exercise once a day – but stay at least 2 metres (3 steps) away from other people
  • not go out to buy food or collect medicine – order them by phone or online, or ask someone else to drop them off at your home
  • not have visitors, such as friends and family, in your home

You can use your garden, if you have one.

Find a healthy balance in relation to media coverage

Being exposed to large amounts of negative information can make feelings of anxiety worse. While it’s important to stay informed, you may find it useful to limit your media intake if it is upsetting you or your family.

Seek support

Information on using drugs safely

Information on reducing drinking safely

It’s normal to feel overwhelmed or stressed by news of the outbreak. We encourage people who have experienced mental health issues in the past to:

  • activate your support network
  • acknowledge feelings of distress
  • seek professional support early if you’re having difficulties.

For those already managing mental health issues, continue with your treatment plan.

Social contact and maintaining routines can be supportive for our mental health and wellbeing. In circumstances where this is not possible, staying connected with friends and family online or by phone may help.

Managing your wellbeing while in isolation

There are a number of ways to support your wellbeing during periods of isolation.

  • Remind yourself that this is a temporary period of isolation to slow the spread of the virus.
  • Remember that your effort is helping others in the community avoid contracting the virus.
  • Stay connected with friends, family and colleagues via email, social media, video conferencing or telephone.
  • Connect with others via phone, email, etc
  • Engage in healthy activities that you enjoy and find relaxing.
  • Keep regular sleep routines and eat healthy foods. Tins of fruit and vegetables are healthy alternates to fresh.
  • Try to maintain physical activity. Walk round the garden, dance to your favourite songs.
  • Establish routines as best possible and try to view this period as a new experience that can bring health benefits.
  • For those working from home, try to maintain a healthy balance by allocating specific work hours, taking regular breaks and, if possible, establishing a dedicated work space.
  • Avoid news and social media if you find it distressing.


Useful websites for wellbeing tips & recovery support materials


Turning Point Wellbeing Cloud

provides resources and ideas to support your recovery.



NHS Every Mind Matters

provides helpful strategies like video of 10 minutes home exercise, relaxation exercise, etc



The SMART Recovery Toolbox

provides useful videos and worksheets to support you wherever you are in your recovery



Mind website

has a site dedicated to how to manage anxiety, stress, self-isolation, etc. during this time as well as a huge number of useful resources for boosting wellbeing


We are currently providing limited face to face support as a result of COVID-19; however treatment is still available. Find out the latest update on how the service is operating and please phone your local hub if you need assistance.

Click here for more information 

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