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Leicester, Leicestershire and Rutland Crisis House

Supporting you every step of the way

Our Services


Leicester, Leicestershire and Rutland Crisis House offers support during a mental health crisis. Support is provided in a variety of ways including through a short term stay in the crisis house, a 24/7 telephone helpline or by accessing one of our outreach sessions for drop-in or one to one support.

Our crisis house is a homely environment consisting of individual bedrooms, a communal kitchen and laundry facilities and spaces for one to one and group work.  There is a pleasant garden area at the back of the house which guests are welcome to access.

The aim of the service is to build resilience and empower long term recovery.  The crisis house provides access to 24 hour support, including daily one to one sessions with staff that will support guests to learn and use coping strategies to manage and reduce emotional distress. Our staff will develop a personalised recovery support plan, containing details of the types of help and where to find it that each individual feels is appropriate to their situation and aids their recovery journey.

Whilst in the service there is also the opportunity to receive information which will help with accessing longer term services and pursuing community interests.

Outreach Branches

The Crisis House runs 9 outreach branches in the community, covering Leicester, Leicestershire and Rutland. You do not need a referral to access support but your health worker or GP may recommend you attend or help you to book an appointment.

You can book an appointment directly by either calling the crisis helpline on 0808 800 3302, or sending an email requesting an appointment to Leicestershire.helpline@turning-point.co.uk

Some locations will also provide a space where you can spend time amongst our peer support workers who have their own lived experience of mental health difficulties.

Outreach Timetable

Venue Address Day Time Type
The Exchange The Exchange, 50 Rutland St, Leicester LE1 1RD Monday 9am – 10.30am


University of Leicester Headspace, University Road, Leicester N.B. available to UoL students Monday 11am – 3pm Appointments made through the University
Involvement centre Bradgate unit (off main reception), Glenfield Hospital, Groby Rd LE1 9EJ Tuesday 1pm-3.30pm Drop-in
Coalville Turning Point Office, Coalville, 42 High St, LE67 3EE. Tuesday 3.15pm – 5.15pm


Appointments only
University of Leicester Headspace, University Road, Leicester N.B. available to UoL students Wednesday 11am – 3pm Appointments made through the University
De Montfort University Headspace, 100 Mill Lane, Leicester N.B available to DMU students Thursday 1.30pm – 4.30pm


Appointments made through the University
Leicester City Eldon Street, 2 Eldon St, Leicester, LE1 3QL Thursday 3.15pm – 7pm Appointments
Barwell George Ward Centre, Church Ln, Barwell, LE9 8DG Thursday 11:00 – 14:00


Appointment only
Leicester City Shama Women’s Centre, 39-45 Sparkenhoe St, Leicester LE2 0TD Friday 9.30am-12.30pm Appointment only

We are currently providing limited face to face support as a result of COVID-19; however treatment is still available. Find out the latest update on how the service is operating and please phone your local hub if you need assistance.

Click here for more information 

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