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Leicester, Leicestershire and Rutland Crisis House

Supporting you every step of the way

Our Services


Leicester, Leicestershire and Rutland Crisis House offers support to people aged 18 and above who are experiencing a mental health crisis.  Support is provided in a variety of ways including through a short term stay in the crisis house, a 24/7 telephone helpline or by accessing one of our outreach sessions for drop-in or one to one support.

Our crisis house is a homely environment consisting of individual bedrooms, a communal kitchen and laundry facilities and spaces for one to one and group work.  There is a pleasant garden area at the back of the house which guests are welcome to access.

The aim of the service is to build resilience and empower long term recovery.  The crisis house provides access to 24 hour support, including daily one to one sessions with staff that will support guests to learn and use coping strategies to manage and reduce emotional distress. Our staff will develop a personalised recovery support plan, containing details of the types of help and where to find it that each individual feels is appropriate to their situation and aids their recovery journey.

Whilst in the service there is also the opportunity to receive information which will help with accessing longer term services and pursuing community interests.

Outreach Branches

The Crisis House runs 9 outreach branches, covering Leicester, Leicestershire and Rutland. You do not need a referral to access support through our outreach branches. Your mental health worker or GP may recommend you attend or help you to book an appointment. You can book an appointment directly by either calling the crisis helpline on 0808 800 3302, or sending an email requesting an appointment to Leicestershire.Helpline@turning-point.co.uk

Some locations will also provide a space where you can spend time amongst other people with experience of mental health needs including our peer support workers who are on their own recovery journey.


Outreach Timetable

Leicester City The Exchange, 50 Rutland St, Leicester LE1 1RD Monday 9am – 10.30am
University of Leicester Headspace, University Road, Leicester N.B. available to UoL students Monday 11am – 3pm
Coalville Turning Point Office, Coalville, 42 High St, LE67 3EE. Tuesday 3pm – 5pm
Leicester City Shama Women’s Centre, 39-45 Sparkenhoe St, Leicester LE2 0TD Tuesday 10.30am-1.30pm
University of Leicester Headspace, University Road, Leicester N.B. available to UoL students Wednesday 11am – 3pm
Leicester City Eldon Street, 2 Eldon St, Leicester, LE1 3QL Thursday 3pm – 7pm
Oakham Voluntary Action Rutland, Rutland Community Hub, Lands’ End Way, Oakham, Rutland, LE15 6RB Thursday 12pm – 2pm
Leicester City Centre Project, 1 Granby St, Alfred Place, Leicester, LE1 1EB Thursday 5.30pm-7.30pm
Barwell George Ward Centre, Church Ln, Barwell, LE9 8DG Friday 1pm-5pm
Loughborough Fearon Hall, Rectory Road, Loughborough, LE11 1PL Alternate Saturdays 10am-12 noon
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