Smithfield Detoxification – Service User Feedback
When our service users are ready to move on from our Residential Detox and Rehab Services, we provide them with an exit questionnaire and also, with their agreement, further follow-ups at three and six months post-discharge. We really value their feedback and want to hear about their thoughts and opinions, as we want to ensure we provide individuals with the best possible support.
Please find below some examples of the recent feedback our Smithfield Detoxification Service has received:
|“I am very grateful to have had the opportunity to recover at Smithfield. I was really at the end of my tether and feel the treatment has helped in getting a grip and move on from my past troubles which have been the main motivator in my addiction. The thing to remember now is that there is a future. Thank you” Ex-Smithfield Resident, November 2016|
|“The staff’s attitude was second to none. They are approachable, friendly and always make you comfortable to raise any concerns with them. I had a 1 hour trip out around Manchester to do a bit of shopping and visit the football museum which was well informed and a fantastic use of the short time we had. The rooms are more than adequate and clean. There are good facilities from the art room. The number of toilets and showers and the washing machines and dryers. The food is great with good portions and the chef was very polite and helpful. There is a pleasant atmosphere with plenty of outdoor space and plenty of indoor space for socialising. I found the group meetings informative and the medication was always provided on time. I felt it was a secure environment and your privacy was respected. I feel without Smithfield’s help I would never have stopped drinking. I feel 100% better in myself and am now looking forward to the future. Thanks to all the staff. I honestly think you have saved my life. Best luck to you all in the future and keep up the good work.” Ex-Smithfield Resident, November 2016|
|“No need for any improvement – awesome place, inspirational.” Ex-Smithfield Resident, November 2016|
|“Thank you for all your time, work and understanding. I am truly grateful for all of the work you did for me and for the fact that I was never judged. Thank you all. Now it’s time for me to rebuild my life. Without your help I don’t believe I could have. With every fibre of by being, I thank you.” Ex-Smithfield Resident, November 2016|
|“I found the staff first class. Both in the kind and understanding manner. And the amazing committed attitude to help and assist everybody. Very, very impressed indeed” Ex-Smithfield Resident, November 2016|