How to refer someone into Rochdale and Oldham Active Recovery
Referrals are made via the online form above. If you have any queries about the referral you can call us on 0300 555 0234. You must ensure that individuals are aware that the referral is being made prior to sending.
We are directing all call contacts into a central support service, which is made up of a small dedicated team of advisors who have been specifically trained to assess and process new referrals, respond to other enquiries or direct calls to the most appropriate hub or person.
The Rochdale and Oldham service is currently very busy, and we are experiencing high volumes of calls, this has resulted in an increase in the time it takes us to answer your call. We understand how frustrating this is for you, and we sincerely apologise for any inconvenience. We are currently in the process of recruiting additional staff to support demand and improve response times.
We have set up a dedicated email account ROARreferrals@turning-point.co.uk where you can email your enquiries. A member of the team will respond as soon as possible.
Thank you for your patience and understanding, we are doing all we can to answer your call as quickly as possible.
What happens when I refer someone to Turning Point services?
They will be contacted in order to arrange an initial consultation. During this session, we will complete a brief assessment and ascertain what their treatment goals may be and explore the reasons for seeking treatment. We will explain the different options available and talk through what might be helpful. The assessment session normally takes 1-2 hours and is completed by a Recovery Worker.
How long will treatment last?
As drug and alcohol treatment is a personal journey, we cannot give an accurate answer to this. One person may choose to only be involved for a few weeks; whereas, another may decide on a longer term plan and look to engage for a more prolonged period. Everyone is different and so are people’s treatment needs, which is what we try to reflect in our flexible approach.
Is all service user information treated in complete confidence?
All data regarding our clients is treated in confidence. We do ask service user consent for us to share vital information with other parties who are involved in their care. If there is any risk to life or safety of a child we will pass on information in order to manage the risks.