Wellbeing Cloud
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Supporting your recovery every step of the way

Covid-19 Updates
Find out how we’re responding to the challenges of coronavirus (COVID-19). Click here to read more and for the latest updates.

Service FAQs

Here you can find the answers to some common questions about the services we provide.

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Will my work, family or neighbours find out I am using your service?

All of your information is kept safe, and not shared outside of our organisation without your explicit permission. Without that permission we are only obliged to share information with other professionals if there is a serious risk to you or to another person.

I’m not sure I have a problem –will l be wasting your time?

Our staff have a lot of experience supporting people to decide what changes they want to make. We work with some people for a long time others need only brief support. This is your recovery. It doesn’t matter what you are using. We will support you or help you find the most appropriate service to help you.

I know someone who has a problem – can I refer them?

It’s brilliant that you can see our service supporting the person – but they have to be aware of the referral, after all it is their recovery. You can accompany the person to support them attending. We understand that drugs and alcohol use can impact on friends and family too – we work with Suffolk Family Carers to offer dedicated support.

I’m really nervous about coming in.

You are not alone – lots of people feel nervous before their first visit. We will have spoken to you on the phone before you have to come in for an assessment and helped you to understand the process and hopefully help you overcome those nerves!

I work full time/ I’m a parent – is there a service for me?

We are open 10am every morning and will try to be as flexible as possible to meet your needs. In Ipswich we work with Iceni so that families can get the bespoke care they can offer.

We are currently providing limited face to face support as a result of COVID-19; however treatment is still available. Find out the latest update on how the service is operating and please phone your local hub if you need assistance.

Click here for more information 

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