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Swindon & Wiltshire

Supporting you every step of the way

IMPACT awarded “Outstanding” from CQC

We are delighted that the Care Quality Commission – the independent regulator of all health and social care services in England, have rated IMPACT as Outstanding and recognised the hard work, expertise and dedication of all our staff and peer mentors.

Highlights from the report

Across the 5 Key Lines of Enquiry IMPACT has been rated as Outstanding for Well-Led, Responsive and Caring and Good for Safe and Effective.

  • Managers supported staff wellbeing. A well-being lead had been appointed for the service who had implemented a number of support systems and schemes to enhance staff well-being. This included ‘check-out’ meetings on a Friday for staff to deal with any worries before the weekend, communal lunches and promotion of physical exercise.
  • The service offered accredited peer mentor training to volunteers. Volunteers had the option to complete an extra assignment to receive a formal, accredited qualification.
  • Get Connected provided support to clients following the completion of structured treatment. The team support clients to bridge the gap from accessing treatment and utilising community services. They developed and maintained an online community resource map of over 300 available resources.
  • The service offered an online platform for clients to access treatment remotely. This was predominately for cannabis and non-dependent users but was also used for clients who were too anxious to attend face to face support. Clients were able to message staff through the online system and staff also offered telephone support.
  • The engagement and prevention team had specialist workers for clients with specific needs, such as; military veterans, offending history, homelessness, older adults and young people transitioning into adult services. They also worked across the county to support access to treatment for clients who had not previously engaged with services. For example, they had recently started a project to engage older adults with alcohol misuse in treatment and had also begun working with a local mosque to provide education about substance misuse to young people and support access to services.
  • The service actively worked to meet specific needs and reduce barriers to treatment. For example, the service was in partnership with another local service to provide crèche facilities to ensure childcare was not a barrier to treatment for clients. The service also worked in partnership with a local NHS trust to facilitate access to hepatitis treatment. A nurse provided treatment from Turning Point locations two days per week, which meant clients could receive treatment without travelling to the hospital and staff were able to support clients in attending clinic appointments.
  • Staff were highly competent in using the service’s effective systems to identify, monitor and manage safeguarding concerns. When the provider took over the service, they found a large number of children with unaddressed safeguarding concerns. Staff in the Swindon hub significant completed a project to assess the risks to over 300 children and refer as necessary to the local safeguarding team. The local authority children’s safeguarding board recently conducted a walk around. Their report stated that the service should be considered a role model to other adult facing teams about how to contribute to the role of safeguarding children.

Link to the full CQC report here: https://www.cqc.org.uk/location/1-4970634744

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