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Swindon & Wiltshire

Supporting you every step of the way

Covid-19 Updates
Find out how we’re responding to the challenges of coronavirus (COVID-19). Click here to read more and for the latest updates.


Carers & Significant Others offer

Swindon & Wiltshire IMPACT service can offer family support and significant others.

  • Brief advice and sign posting: we can provide information to people on the range of carers support services available in the county which may be more appropriate for them and they may wish to access away from a drug and alcohol service.
  • Assessment for concerned other: if people do wish to access support with our service, we will complete an  assessment with them to support with understanding their needs and what interventions could be delivered by us or by signposting to another agency within the area
  • 1:1 5-step support delivered by our Families Worker; We can offer an individual 5 sessions with us to gain support as an affected person by someone’s drug and/or alcohol use, this is based on the 5-step method*
  • 5-step group: We can offer access to this group facilitated by our specialist worker, this group will be available to an individual for 5 sessions, this may then lead to signposting to a peer support group.
  • Liaison with family and significant other organizations in each area with reciprocal referral routes; Our Families Workers along with our Safeguarding Manager and Digital & Partnership Manager. Will make sure our service support’s and compliment’s what already exists rather than duplicate which will allow individuals to have choice of support services and level of intervention intensity.
  • Social Behaviour Network Therapy (SBNT); Soon to be offered and delivered by the Families Workers and over seen by our Clinical Psychologist. This intervention will be offered as a ‘second line intervention’ to dependent alcohol users who are finding it difficult to make changes in their alcohol use. The approach involves a wider network (family, friends, neighbours) that surround the service user to provide support to them and develop a recovery action plan that involves all key individuals.
  • Young carers; will have a clear referral pathway to the appropriate carer support agency

     *5 step method:

  1. Listen, reassure & explore concerns
  2. Provide relevant, specific and targeted information
  3. Explore coping responses
  4. Discuss social support
  5. Discussion and explore further needs


We are currently providing limited face to face support as a result of COVID-19; however treatment is still available. Find out the latest update on how the service is operating and please phone your local hub if you need assistance.

Click here for more information 

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