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Leicestershire and Rutland

Supporting your recovery every step of the way

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‘Outstanding’ ranking for Leicestershire drug and alcohol treatment service

A community drug and alcohol treatment service covering Leicestershire and Leicester has received the highest possible rating from the sector’s national regulator.

Turning Point Leicester, Leicestershire and Rutland, the Integrated Substance Misuse Treatment Service, received an ‘Outstanding’ ranking from the Care Quality Commission – the independent regulator of all health and social care services in England.

Commissioned by Leicestershire County Council, Leicester City Council and the Office of the Police and Crime Commissioner and provided by social enterprise, Turning Point, the service works with anyone who is affected by drugs or alcohol and wants support to make change.

Councillor Pam Posnett, cabinet lead member, said: “It is fantastic to see the Integrated Substance Misuse Treatment Service recognised as Outstanding by the CQC, as the ranking suggests, this means the service is performing its role exceptionally well.

“The staff involved have worked hard to provide an exceptional level of support and guidance to service users, helping them find the right treatment for their situation and I am sure this level of support will only continue going forward.”

The inspection covered the entire Leicester and Leicestershire service. This comprises of the Leicester City hub, the Young People’s hub (located in Leicester City), the Loughborough hub and the Coalville hub.

The service delivers a full range of provision for adults, families and young people.

Sarah Hancock-Smith, Operations Manager at Turning Point Leicester, Leicestershire and Rutland, said,

“We are delighted that CQC have rated Turning Point Leicester, Leicestershire and Rutland as Outstanding and recognised the hard work, expertise and dedication of all our staff and peer mentors.

“The service is Turning Point’s largest integrated substance misuse service in the country and brought together eight separate providers into a single integrated service in 2016. Since then we have worked hard to embed our evidence based treatment pathways and have constantly strived to improve the quality of care we deliver.

“Between July 2017 and June 2018, 935 individuals have successfully completed treatment.”

If you are concerned about your own or someone else’s drug or alcohol use contact Turning Point Leicester on 0330 303 6000 or visit: http://wellbeing.turning-point.co.uk/leicestershire/



Note to editors

A case study is available from Neil

Neil – Neil first came to Turning Point Leicester little over a year ago for support with his drinking. Having been expelled from school at the age of 13 for being drunk on frequent occasions, Neil continued to battle with his alcohol dependency. Over the next few years Neil also abused many difference drugs at different stages. He hit rock bottom and realised he needed help. Neil’s treatment programme included regular 1-2-1 meetings with his recovery worker, time in a residential detox, support from a community of people recovering from drug or alcohol problems and taking part in a number of community events for example the Recovery Street Film festival and the sobriety walk. Having completed a course in peer-mentoring, he is now a peer-mentor at the Turning Point Leicester service and using his own lived experience to support others. Neil has been nominated for a national Inspired by Possibility Award.

Interviews with Neil or Sarah Hancock-Smith can be arranged by contacting

Tara Macpherson:           Tara.Macpherson@turning-point.co.uk

T: 020 7481 7632

Integrated Substance Misuse Treatment Service provides the following support:

  • Support help and guidance for anyone affected by their own or someone else’s drug or alcohol use
  • A full and comprehensive assessment to help you determine your treatment goals
  • Treatment to suit your needs
  • One to one sessions to discuss your use, look at triggers, learn new ways to cope and work out what you want from your recovery journey
  • Counselling
  • Detoxification and rehabilitation – we can explain the processes and support you in the community, in hospital or support you into residential detoxification and rehabilitation if this is something you feel you require
  • Sign posting and support to access other services such as housing or debt management
  • Prescribing services
  • Harm reduction services including needle exchange and specialist needle exchange for performance enhancing drugs
  • Support for pregnant woman who are using drugs or alcohol
  • Outreach services
  • SMART recovery groups
  • Information and signposting to AA and NA
  • Opportunities to volunteer
  • Detox and Rehab residential services (any referral to residential services must be discussed with the local service).

The Care Quality Commission is the independent regulator of all health and social care services in England. It monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety.

View the full CQC report here. 

Turning Point is a leading social enterprise providing health and social care services across England. Our specialist support covers learning disability, autism, substance misuse, mental health, acquired brain injury, sexual health, healthy lifestyles, and employment.

We are currently providing limited face to face support as a result of COVID-19; however treatment is still available. Find out the latest update on how the service is operating and please phone your local hub if you need assistance.

Click here for more information 

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